Where are you on your observability journey?

Let’s be clear from the start: observability holds massive potential for your organization. But only if it’s seen as a strategic capability. Not just a stack of tools.

Too often, observability is narrowed down to dashboards, alerts, and logs. Those are important, but they’re just the surface. When observability is done right, it becomes something much more powerful. It helps shape your IT landscape, supports better decisions, and builds a culture where teams confidently act on insights.

By making system behavior visible in real time, observability helps you spot issues before they escalate. That level of clarity is incredibly valuable. It enables faster releases, quicker recovery, and stronger decisions that benefit both IT and the business.

However, observability isn’t something you just switch on. Observability evolves as your organization grows. It matures as your teams and processes mature.

As that maturity develops, collaboration improves. Teams share the same context, speak the same language, and work from the same insights. You see: the value isn’t in the observability tools alone. It’s in how you use them. How you integrate observability into your day-to-day work.

That’s why we created the Observability Maturity Model. A hands-on guide that helps you understand where you are today and what meaningful steps you can take to move forward.

The model is designed to do exactly what observability itself does: giving you the foundation and insights you need to take the right actions. It helps you understand what’s already working, where the gaps are, and how to grow at your own pace.

It’s important to remember that this model is:

• A guideline, not a rulebook. It serves as a reference point that should be tailored to your context, business strategy, and future goals.
• A feedback mechanism. It helps you assess where you are today, where you want to go, and how to plan the steps to get there.
• Flexible in outcomes. The ideal maturity level depends on your unique needs. Not every organization needs to aim for level 5.
• An ongoing process. Maturity is not a one-time achievement. It requires regular reflection to stay aligned with your evolving priorities.

Let’s explore how observability evolves and how your organization can grow with it.

In our view, the six dimensions – strategy, governance, organization, design, platform, and communication – are the building blocks of effective observability. Each one plays a crucial role and supports the others. If one area remains underdeveloped, it can hold back overall progress within the organization.